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December 03, 2004
Is the IT Department the New Business Consultant?
“It’s fine to hope that once your customer has accepted a requirements document, no changes will be needed. On a typical project, however, the customer can’t reliably describe what is needed before the code is written. The problem isn’t that the customers are a lower life form. Just as the more you work with the project, the better you understand it, the more they work with it, the better they understand it. The development process helps customers better understand their own needs, and this is a major source of requirements changes (Curtis, Krasner, and Iscoe 1988; Jones 1998; Wiegers 2003). A plan to follow the requirements rigidly is actually a plan not to respond to your customer.”
--Steve McConnell, Code Complete, Second Edition, p. 40.
Is the IT department the new business consultant? Continued on Monday...
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Posted by Noel at 05:02 PM
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Comments
Noel,
I just started reading your blog the other day. Fun times. Ken Montgomery, Ellis Chaplin and I just launched a blog today. We're all newbies, so we'll see how it goes, but I've got high hopes. Check it out sometime: blog.subcurrents.com
Posted by: justin at December 6, 2004 04:36 PM
JJ: http://blog.subcurrents.com: subscribed. Glad to see it, look forward to whatever you post. "Fun", now that's an unexpected but welcome description for the action around here ;) See ya in Honolulu, baby!
Posted by: barelylegalprogrammer at December 6, 2004 05:19 PM
Sorry, I think I may have just accidentally posted another comment like my first one...all the comment stuff is a little flaky on chattablogs right now. Anyway, I'll catch you on the beach in a few weeks!
Posted by: justin at December 7, 2004 03:30 PM